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FAQ

How Do I Use The Online Shopping System?

At Health Palace the process is easy, quick and simplified. Here are the steps to follow:

Your shopping Cart

First you need to find and choose the product that you want to order .Once you find the product that you want you can directly add that product to the cart by clicking on add to cart button.

Note: Some of the products are available in different formats, flavour and sizes. In these cases by clicking on thechoose option button, on the next window you will be able to decide about the options. Then click on add to cart button.

By this, you place the product into your shopping cart. You can always remove it later or delete it.

Note: Clicking on add to cart does NOT obligate you to order it. It is just like you are putting a product into your shopping basket when you are at the grocery store.

Click back on your browser or the Keep Shopping button at the bottom of the shopping cart to keep shopping for more products. If you are ready to checkout, go to the next step.

Changing Quantity: To change the quantity that you are ordering, open the drawer beside the items in your shopping cart and choose a new number for the quantities that you prefer. Then your shopping cart will be updated automatically and the new price total will be appeared.

Removing Products: To remove products from your shopping cart, click on the Remove button next to the item or choose zero from the drop down menu.

Clearing Your Basket: To start over with an empty shopping cart; simply click on the Remove button and remove the items from your basket.

Make sure that all the products in your cart are exactly what you want. Then you can estimate your shipping cost by clicking on Estimate shipping and Tax.

Once you are ready you can click on proceed check out button.

CHECK OUT (Click here for more graphical details)

Step 1: Account Details

At this point there will be 2 options either you already have an account with us Or you are a new customer.

If you have an existing account with health Palace please go ahead and enter your email address and pass word.

If you are a new customer choose to register an account. We need some information such as your address to be able to ship the items. So please fill out the form precisely.

Step 2: billing and account Details

Note: At the end of the form you will choose to have the same or different address for billing and shipping. By this the customers are able to shop for their friends and sent the package at their door.

Separate Billing and Shipping Address? If the address that you want the products shipped to is different from the one on your credit card or PayPal account, you must enter your separate shipping address in the shipping address area of the form. Not giving us your correct billing address may cause your order to be declined or delayed

Step 3: shipping Details

If your shipping address is different from the billing address at this page you will enter the shipping address and other enquires.

If your billing and shipping address is the same you will skip this step and move on to the next step.

Step 4: shipping Methods:

At this point a list of choices for shipping is available. After choosing a suitable method of shipping, please continue to complete the last step.

Note: free shipping will appear as an option automatically whenever applicable

Step 5 - Order confirmation

Here you will see the product which you have purchased and the shopping method and finally the total amount to choose a payment method.

You can choose your payment option. You can pay by credit card (Visa, MasterCard, American Express, or Discover) which is the most popular option, or through your PayPal account.

Enter Your Payment Information: This step is where you will enter your payment info. And follow the instructions.

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Payment methods (Click here for more graphical details)

How Can I Pay For Products?

You can Pay Online by  Visa, MasterCard, American Express, Discover and others credit cards (depending your country) using PayPal. You will be guided to PayPal payment gateway at the conclusion of the checkout process. 

Also, you can pay in store by Credit Card ( MC / VISA ) at  416- 273-4809.

How Do I Pay By PayPal?

It is very easy to use. Simply choose the PAYPAL option in your shopping cart where it says: "Payment Method".

Once you submit your order and address information you will automatically be taken to the PayPal site to submit your payment. That page will have our name and payment information on it, along with the total amount due. Simply fill out the form and make your payment. That's it! We will ship your order within 48 hours!

If you do not finish this part of the process, your order will not be shipped.

How Do I Use My Credit or Debit Card to Make a PayPal Payment?

You can select your debit or credit card each time you make a payment:   

Just keep in mind that if you have a balance in your PayPal account, we'll use that before your debit or credit card. If you don't have a PayPal account, you can enter your debit or credit card information during checkout to complete the payment.

Click on Review and Continue button. Verify your address and payment info one last time to be sure it is 100% correct. Click on SUBMIT ORDER. Congratulations! You are done. On the next screen you will get your order number and a copy of your receipt. You will receive a receipt by e-mail also. You will then be notified by e-mail when your orders ships or if there are any problems with your order.

What Is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.  

Is It Safe To Use PayPal?

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with Health Palace.  

What If I Do Not Have A PayPal Account?

No Problem. You do not need an account to pay for your purchases.

When you proceed to payment in the Health Palace Secure Checkout, it will redirect to PayPal checkout where you have an option to choose a way to pay “Pay with my Pay Pal account” or “Pay with a credit card”.  

When you select “Pay with a credit card” you can pay with Visa, MasterCard, Amex, discovery or others credit cards (depending on your country).

Will I Get A PayPal Receipt?

Yes. A receipt will be issued to you electronically (email).

Is My Credit Card Secure?

All online transactions made at Health Palace are handled with industry standard SSL encryption. When you enter your credit card number into PayPal’s on-line order form, it is transmitted across the Internet in an encrypted form. As a Merchant, PayPal DOES NOT ALLOW US TO HAVE ACCESS TO YOUR CREDIT CARD OR BANKING INFORMATION, this security is to ensure that you are protected.  

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Shipping Methods 

Shipping - Canada

What Canadian Shipping Methods Are There?

Based on our research among many shipping methods we came up with the most reliable and reputable ones.

In your shopping cart, you have the option to choose different delivery methods and companies ( Canada Post or FedEx) depending on your necessities.

What Are Your Canadian Shipping Rates?

Generally the shipping rates are different based on what is in your shopping cart, delivery methods and their providers (Canada Post or FedEx). You can find out what the fee will be for your order by clicking on Estimate shipping and Tax at the shopping cart page.

Do have a Flat Rate Shipping For Canada?

Yes, Our Ontario Flat rate per order is $4.99* ; and Across Canada flat rate per order is $8.99 *  to be shipped via Canada Post Regular Parcel.

*exceptions applies $4.99 Flat Rate per order only applies for GTA (Great Toronto Area). Rest of Ontario Flat Rate is $5.99.

Do You Offer Any Free Shipping For Canada?

Yes, there is a free shipping optionis  for Canadians who their purchases pass certain amount depending on their provided shipping address . These orders will be shipped via Canada Post Regular Parcel.

Across Canada Free shipping: for orders Over $99* before tax 

*exceptions applies

Do You Apply Any Other Additional Fees And Charges?  

At Health Palace you enjoy great prices or shipping fees,without any additional hidden fees or handling charges. 

How Long Does Shipping Take In Canada?

Delivery times will be different depending on the method you choose and your address. Normally it might vary between 48 hours to maximum 3 weeks. As soon as your package is ready to go you will be notified by an email from Carrier.

Estimated Shipping by shipping Carriers applied for major urban centres and based on business days. Saturday, Sunday, and Holidays do not count as shipping days. If you live outside the area of a major urban centre please add 2-4 business days to the shipping time.

*All time frames are estimates and may be change depending on various circumstances.

Canada Post

Regular Parcel: most economical solution for your shipping needs within Canada. Regular Parcel™ shipping service is your low cost alternative when price is more important than speed. (Local – 2 business days, Regional – 3 up to 5 business days, National – 4 up to 15 business days)

Expedited Parcel: is a cost-effective, ground delivery service within Canada. (Local – 1 business day, Regional – 1 up to 5 business days, National – 2 up to 7 business days)

Xpresspost Certifiedis a fast and reliable way with the ability of tracking your items on line and signature is necessary to receive the item. On time delivery guarantee (Local – next business day, Regional – next day to 2 business days, National – 2 to 5 business days )

Xpresspost: shipping service is a fast and affordable way. (Local – next day, Regional – next  to  2  business days, National – 2 - 5 business days)

For more information please refer to Canada Post Terms and Conditions

 

FedEx Intra-Canada   

FedEx Ground: You can rely on FedEx Ground to provide day-definite delivery within 1 to 7 business days for packages.

FedEx Experss: For items that require faster delivery across Canada. Delivery is available 1-4 business days.

** Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details.

Note: On the official holidays and weekends most of the shipping companies do not operate in Canada and this might cause some delays on deliveries.

Will I Be Notified When My Package Ships?

Yes!Usually clients will receive a shipment notification via an email from the shipping company and this will give you other important information. Ensure you check your junk mail folder and add them to your allowed email list.

Will I Get A Tracking Number?

This totally depends on which shipping method you choose.Usually, The Carrier will send you a shipment tracking email. In it, you are provided with a tracking number to track your order. Ensure you check your junk mail folder and add them to your allowed email list.

I checked my tracking number and...It hasn’t been updated in a few days and it shows the package is just sitting there?

In some instances there is a delay between when the scanning of your item occurs and when that information is presented in the Canada Post or Fedex tracking tool. While the tracking tool does provide progress of items in transit to their destination, the main purpose of  that is to provide confirmation of delivery.

When Will My Order Ship?

Our priority is to make sure you receive your package in as quickly as possible!

Usually orders are processed within 72 hours, except those orders received after 12.00 a.m. on Fridays (EST) to Sundays or the ones placed on Holidays.

If most part of your order is in stock, that part might be sent out at the same schedule as above.

If your order is on backorder, we will ship your order the day that your items come in. Don't worry, because it barely happens! If we do have a backorder, it is usually for only a few days at the most and it happens when the manufacturer does not provide the product as quickly as it has been unticipated.

Note: Orders containing variety of different items and/or the liquid products may take 2-3 extra days for preparation.

Liquid and fragile items may be arranged on a specific day for carriers to pick up.

Note: Health Palace.ca reserves the right to cancel any order due to stock availability or information errors. We usually ship products out within 48 hours, unless the inventory is out of stock due to a backorder from the manufacturer and we are waiting for new deliveries. A representative will contact you and